The Energy Charter Independent Accountability Panel calls for customer feedback on energy company performance

The Energy Charter is an industry-led, whole-of-sector initiative to address customer expectations of the energy industry. Energy businesses across the energy supply chain have committed to this world first initiative to progress the culture and develop the solutions required to deliver energy in line with community expectations.

The Energy Charter Independent Accountability Panel has been established to assess the progress of the energy companies that are Signatories to the Energy Charter Principles.

The Panel has received the first disclosures from the Signatories to the Energy Charter and is now seeking customer and other stakeholder feedback on these reports from the Signatories on their progress in delivering on the Energy Charter Principles.

The disclosures are available on the Independent Accountability Panel’s website

The Chair of the four-person Independent Accountability Panel, Dr Wendy Craik AM, said the Independent Accountability Panel is looking forward to hearing from domestic customers; businesses (large and small) and other stakeholders to help the Panel assess performance of the Signatories against the Energy Charter Principles.

Dr Craik said it is vital that the Panel hears from diverse customers and stakeholders about the extent to which the industry is becoming more customer centric and building trust.

“The Independent Accountability Panel’s role is to provide an independent view of the Signatories’ performance in delivering for their customers against the Energy Charter Principles and to identify areas requiring further improvement. We need help from customers and other stakeholders to guide our assessment,” said Dr Craik.

The Panel has released an Issues Paper today outlining key themes which we would like feedback on.”

After reviewing the disclosures and customer and stakeholder feedback, the Independent Accountability Panel will publish a public evaluation report at the end of November 2019.

Customers and stakeholders are invited to provide feedback on the disclosures by writing to the Independent Accountability Panel by 25 October or they are welcome to attend one of the Panel’s public forums in Brisbane (10 October), Sydney (11 October) or Melbourne (14 October) or the online forum (16 October), which will be focusing on regional and rural issues.

More information about the Panel’s public engagement events can be found here

Media Contact: Dr Wendy Craik AM

The Issues Paper can be found here

More information about The Energy Charter can be found here