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It is not the role of the Panel, nor does it have the capacity, to respond to individual complaints about your energy provider. While we are interested in individual views on whether the Energy Charter signatories are meeting the Energy Charter principles, submissions are not an appropriate mechanism to raise complaints.
To make an individual complaint, you should first contact your electricity or gas retailer, or, if relevant, your electricity or gas distributor. If this does not resolve your issue, you can contact the Ombudsman in your State or territory (see below for contact details).
This fact sheet from the ACCC may help you with your issue.
Energy ombudsman contact details
State | Ombudsman | Telephone | Website |
|---|---|---|---|
Queensland | Energy and Water Ombudsman Queensland | 1800 662 837 | www.ewoq.com.au |
New South Wales | Energy & Water Ombudsman NSW | 1800 246 545 | www.ewon.com.au |
Australian Capital Territory | ACT Civil and Administrative Tribunal | 02 6207 1740 | www.acat.act.gov.au |
Victoria | Energy and Water Ombudsman (Victoria) | 1800 500 509 | www.ewov.com.au
|
South Australia | Ombudsman South Australia | 1800 665 565 | www.ewosa.com.au |
Tasmania | Energy Ombudsman Tasmania | 1800 001 170 | www.energyombudsman.tas.gov.au |
Northern Territory | OmbudsmanNT | 1800 806 380 | www.ombudsman.nt.gov.au |
Western Australia | Energy and Water Ombudsman Western Australia | 1800 754 004 | www.ombudsman.wa.gov.au |