It is not the role of the Panel, nor does it have the capacity, to respond to individual complaints about your energy provider. While we are interested in individual views on whether the Energy Charter signatories are meeting the Energy Charter principles, submissions are not an appropriate mechanism to raise complaints.
To make an individual complaint, you should first contact your electricity or gas retailer, or, if relevant, your electricity or gas distributor. If this does not resolve your issue, you can contact the Ombudsman in your State or territory (see below for contact details).
This fact sheet from the ACCC may help you with your issue.
Energy ombudsman contact details